Quality and Integrity Management
1. Continuous improvement process
ISCC continuously monitors its processes and structures.
The quality management aims for consistency in all activities related to ISCC, especially with regards to the practical implementation and the secure and credible verification of compliance with the ISCC System.
The ISCC system is continuously revised and adapted according to the latest scientific findings, feedback from stakeholders and practical experiences and best practices.
2. ISCC training program
ISCC has developed a specific training program for auditors, certification bodies (CBs), system users and other interested stakeholders covering different topics of ISCC.
The following training modules have been developed
- ISCC EU and PLUS Basic Training
- Greenhouse Gas Training
- Plantation and Land Use Change Training
- Waste and Residues Training
Click here for further information on upcoming ISCC Trainings
3. Requirements for certification bodies (CBs) and feedback mechanisms
Continuous exchange with certification bodies regarding the application of ISCC.
ISCC organizes regular meetings with representatives of the recognized CBs. The aim of those meetings is to exchange practical feedback and experiences from the application of ISCC, to discuss best practices, to identify potential risks to the system and to facilitate improvements of the system.
CBs cooperating with ISCC must have an adequate quality management system in place, reflecting the relevant aspects of ISCC appropriately.
Click here for further information on requirements for certification bodies and auditors.
4. Discussions with authorities
Dialogue and discussions with authorities provide feedback and valuable information which are also used for continuously improving the system.
ISCC is a reliable partner for the competent legislative bodies and offers an instrument which ensures compliance with the legal requirements for the sustainability of biomass, biofuels and bioliquids in Europe.
5. ISCC Integrity Program
ISCC Integrity Program to ensure consistent, objective and reliable audit and certification processes.
Additionally to controls or “witness audits” that are conducted by the bodies responsible for the recognition or the accreditation of the CBs, CBs and auditors are subject to independent audits conducted by ISCC in the framework of the ISCC Integrity Program.
Objectives of the ISCC Integrity Program
- Monitoring audit activities of certification bodies (CBs) and companies compliance with ISCC requirements
- Implementation of an objective, consistent and reliable audit and certification process
- Valuable feedback for ISCC to further develop the system and for companies and CBs to improve processes and compliance
ISCC Integrity Assessments are planned randomly or on a risk basis after risk evaluations, complaints or reports of non-conformity or fraud. Integrity Assessments are conducted by ISCC Integrity Auditors and can take place in any country where CBs carry out activities and audits in the framework of ISCC. ISCC Integrity Auditors must be independent and free of any conflicts of interest. The ISCC Integrity Auditor carries out an evaluation of the conformity of the certified system user on the basis of the applicable ISCC procedure documents. The results of this assessment are then compared with the CB’s audit report from the last regular certification audit. ISCC does not charge any costs to the participants.
Annually, more than the square root of all ISCC system users and their CBs are controlled within the framework of the ISCC Integrity Program. The Integrity Assessments take place additionally to the annual certification audits of the ISCC system users conducted by the CBs and additionally to the controls or “witness audits” conducted by the bodies responsible for the recognition or accreditation of the CBs. This ensures highest integrity of the certification scheme and the claims made under the scheme.
The participation of ISCC system users in a scheduled ISCC Integrity Assessment is mandatory. Refusal to participate may be considered a serious non-conformity with the ISCC requirements and will be sanctioned.
Further information can be found within the ISCC System Document 102 “Governance”.
Criteria to select candidates for Integrity Assessments