How to Submit Complaints
Conflict resolution and the investigation of fraud cases or any other form of misuse is essential for ISCC in order to maintain reliability and integrity. ISCC takes complaints seriously to also protect those who have truthfully invested time and resources in ensuring compliance with the ISCC standard and the performance of the certification scheme. All conflicts are handled in a consistent, nondiscriminatory and timely manner.
ISCC is very committed to solve conflicts trough dialogue with the affected parties before initiating a formal procedure. If the dialogue between conflicting parties does not solve the conflict, a formal procedure as stated below will follow.
Step 1: Ensure you have objective and sufficient evidence to attain an idea and unambiguous understanding of the situation. A complaint based on hearsay or rumours is not enough for further investigation.
Step 2: Please fill out the form below.
Step 3: ISCC decides on accepting the complaint / fraud allegation based on the formal requirements and will inform you about the further course of action. Investigations will be conducted with as much confidentiality as possible. Any results and decisions will be communicated to the complainant by ISCC management without delay.
Submit a Complaint or Fraud Allegation
Complaints and appeals must be submitted in written form and must follow formal requirements, such as e.g. complaints have to contain basic information about the complainant including name and organisation. All further requirements can be found within the ISCC System Document 102 “Governance”. In case you intend to maintain anonymous throughout the further process, you need to declare this when submitting the complaint and provide a reasonable explanation for the request.
ISCC EU 102 – Governance (v4.0, 01 July 2021)
This document lays down the general principles according to which the ISCC is governed globally. It specifies the goal and internal structure of ISCC, as well as the relationship between ISCC and its stakeholders. test