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Conflict resolution and fraud reporting

Conflict resolution and the investigation of fraud cases is essential for ISCC in order to maintain reliability and integrity. Protecting the ISCC certification system from misuse is important to ensure that those who have invested time and resources in ensuring compliance with the ISCC standard are properly identified.

ISCC is very committed to solve conflicts trough dialogue with the affected parties before initiating a formal procedure. If the dialogue between conflicting parties does not solve the conflict, a formal procedure as stated below will follow.


How to submit complaints, appeals and fraud allegations

  1. Make sure that you have objective and sufficient evidence in order to attain an idea and unambiguous understanding of the situation. A complaint based on hearsay or rumours is not sufficient enough for further investigation.
  2. Please fill in the form below.
  3. ISCC decides on accepting the complaint, appeal or fraud allegation based on the formal requirements and will inform you about the further course of action. Subsequently, ISCC will analyse, investigate and make decisions on a case-by-case assessment.
  4. In case of fraud allegations: ISCC may schedule an independent assessment in the framework of the ISCC Integrity Program.
  5. If you do not accept the decisions made by ISCC, please send an appeal to ISCC within 10 working days after receiving the decision. In this case, ISCC will re-evaluate the decision and – if necessary – may establish an arbitration board in order to solve the conflict. Based on the recommendations of the arbitration board, the ISCC board will decide on whether to accept or reject the appeal. Decisions made by the ISCC board are binding.


Contact ISCC

Complaints and appeals must be submitted in written form and must contain basic information about the complainant including name and organisation. In case you intend to maintain anonymous throughout the further process, you need to declare this and provide a reasonable explanation for the request.

Contact ISCC - Complaint, appeal or fraud allegation
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