Changes for System Users and Certification Bodies

Changes to Registration Application Process

1. Up to now, during the registration process, CBs themselves had to adjust details where applicable and request approval from the Applicants before a registration was passed to ISCC for approval. To provide more flexibility for Applicants to edit their data, CBs can now return the registration to them in edit mode, together with comments, which will be visible in the “Process History” section.

2. The Delete Site option for registrations during the registration approval process has been renamed to Cancel Registration, requiring the Applicant to provide a cancellation reason and disabling any open tasks for this registration. Cancellations will be documented in the “Process History” section of the registration form. Consequently, the Document Status will appear as Registration Cancelled by Applicant.

Improved Registration Layout

The registration layout has been enhanced as follows for a more intuitive user experience:

• The Change Certification Body button is now located in the “Certification Body” section.

• The Update Billing Information is now located in the “Billing Information” section and has been renamed to Edit Billing Information.

• For ISCC EU registrations, a new section “Information Regarding Connected Services” has been introduced.

  • Information related to National Trade Register ID, UDB, TYC Connect, and the Lead User for UDB is displayed here.

  • A new Edit Connected Services Information button appears in this section. Edits in this new section will be applied immediately without requiring CB approval. Consequently, the Update NTR ID button has been removed from the registration form.

• The logic for the “Certification Scope” section has been enhanced as follows:

  • The question “Is the processing unit the producer of the final biofuel/bioliquid/biomass fuel (i.e., last interface, no further processing required)?” appears only for ISCC EU registrations.

  • When the question above is answered with a Yes, the question “Shall the final biofuel be supplied into the German Market?” appears.

  • The question “Are you trading final biofuels, bioliquids and biomass fuels in Germany?” appears only for ISCC EU registrations with the scope of Trader.

  • Kind reminder that this information is indicative for the use of Nabisy.

Changes to Handling of Certificates

• Enhanced Actions on Suspended Certificates

  Up to now, upon a certificate becoming suspended, respective actions for that certificate such as its modification were restricted. With this deployment, the CB is able to execute all certificate tasks, including suspension extensions, modifying details, requesting site information from System Users, changing status. Similarly, System Users are able to initiate site information and edit sourcing contact information for suspended certificates. This enables CBs and System Users to take respective action on the certificate that may be required to lift the suspension.

• New auto-populated Date of Submission Field in Certificate Details:

  A date of submission field has been added to certificate details section on the certificate form under the “General Data” section. This field auto-populates upon certificate submission and is non-editable.

Display of Email Addresses in Process History

The email address for listed System Users, CBs and ISCC will be hidden across all “Process History” sections on the HUB. This change affects only the display to redirect requests via the standard contact processes; existing functionalities remain unchanged.

Changes for System Users and Certification Bodies

Addition of Billing Information:

• A new “Billing Information” section has been added to the registration form on the ISCC HUB. This information is mandatory and must be kept up to date. For approved registrations, an “Update Billing Information” button appears, allowing System Users to make edits to this section without further CB approval. Changes are reflected in this section immediately upon saving. Previously provided billing information has been uploaded to this section. System Users are expected to check and where applicable, update this billing information in a timely manner to prevent complications during the next invoicing process.
• Similarly, the “Certification Body” profile has been redesigned to incorporate two distinct tabs. The “Certification Body Information” tab encompasses all previously available information. The “Billing Information” tab will be accessible exclusively to Certification Body Administrators, presenting billing-related address and contact person information. For CB Administrators, an “Edit Billing Information” button has been provided to enable modifications within this section. ISCC has uploaded the previously provided billing information for each CB. All CBs are expected to review and where applicable, update their billing information in a timely manner to prevent any complications during the next invoicing process.

Certification scope additions:

• A new scope titled Biomarine Fuel Operator has been added to the “ISCC EU” certification system.
• The current scope Forest Sourcing Area has been added to ISCC EU, ISCC CORSIA, ISCC CORSIA PLUS, and ISCC Japan FIT.
• The scopes eligible for certification under ISCC CORISA PLUS have been updated. If the scopes First Gathering Point, Central Office (Farms), Farms/Plantations, or Forest Sourcing Area are selected under ISCC CORSIA PLUS, additional scopes including Point of Origin, Collecting Point, Trader, Warehouse, Logistics Centre, Trader with Storage, Central Office (Group of Point of Origin), Central Office of Independent Smallholders, and Processing Unit are selectable.t

Changes for System User and Certification Bodies:

• Providing details for contact person 2 in the registration form is now mandatory for newly created registrations or while modifying existing registrations.
• To clarify the functionality, the button currently named “Update geocoordinates” has been renamed to “Generate Geocoordinates”. Note, in addition to clicking this button, the change must still be saved via the „Save“ button at the bottom of the form and follows the approval process by the other party i.e. System User or CB.
• The phrasing of the field regarding “final biofuel producer (last interface)” is renamed to align with the respective question asked during audits: “Is the processing unit the producer of the final biofuel/bioliquid/biomass fuel (i.e. last interface, no further processing required)”. This field greatly impacts data processed for the EU reporting obligation to the European Commission. System Users should ensure this information is accurate and up to date. Where necessary, CBs should always prompt the update of this field according to the results of the audit.
• The phrasing of the field “Potential markets for ISCC PLUS certified material” has been revised to “What is the potential market (end use) for the ISCC PLUS certified raw material?”. Additionally, the list of potential markets has also been updated. This field is now mandatory for all ISCC PLUS registrations.
• Comments are now visible in the ‘my tasks’ overview to provide more insight at first glance for registration submission, registration modification, CB change, and surveillance cancellation tasks. Additionally, the certificate ID will also be visible in this overview.
• For ISCC EU certificates it is now possible to reduce the size of the material annex by covering identical output materials derived from different feedstocks (raw materials) for the same scope in one line. The field ‘raw material’ in material annex will allow several inputs per row.

Subscriber: Any user that has newly created their ISCC account and is not listed in any registration is considered a Subscriber.  
 
System User: Any user that is listed in a registration as either contact person or legal representative is considered a System User.  

Only those users that belong to a registration with ISCC, are ISCC Members or are working for a Certification Body receive access to the ISCC Client Section. To apply for ISCC certification please refer to the step-by-step guidelines provided in the Certification Process page.

New users need to create an ISCC account to be able to access the ISCC HUB. This can be done using the following link: Click here to set up your personal account. Once logged in they will be redirected to the ISCC HUB where the registration form can be completed and submitted. 

Existing users do not need to create an account to access the ISCC HUB. The access to the ISCC HUB is provided through a single sign-on in the ISCC Client Section. The login details used for the ISCC Client Section are the same for the ISCC HUB. Once logged onto the ISCC HUB the registration form can be completed and submitted. If the user is already listed in a registration use the following link to log onto the ISCC HUB: Click here to log onto the ISCC HUB.

Detailed instructions on creating a new registration / how to register a new operational unit on the ISCC HUB can be found in the HUB manual provided in the section above. 

A System User can only see the registrations and certificates for which they are named/listed as a creator/legal representative/contact person/additional user. They will not be able to see the data of any other registrations or certificates.

Each registration on the ISCC HUB must have contact persons provided in the registration. While it is mandatory to provide the details of the legal representative and one contact person, providing details of the second contact person is optional. 

It is only possible to list two contact persons for a registration. However, the legal representative, contact person 1 or 2 can further assign additional persons to a registration, who are then known as ‘Additional Users’. An additional user will only be able to view the registration and certificate data but will not be able to make any modifications. There is no limit on the number of ‘Additional Users’ that can be added to a registration. Only the listed legal representatives and contact persons of a registration can view and edit the registration data.  

Detailed instructions on creating a new registration / how to register a new operational unit on the ISCC HUB can be found in the HUB manual provided in the section above 

No, not all contacts have the same access to a registration in the ISCC HUB. Only those listed as the legal representative or contact persons can view and edit registrations on the ISCC HUB. Additional users can only view the registration related data on the ISCC HUB and unless specified, the creator is not able view or edit the registration related data on the ISCC HUB.

ISCC provides the CB direct access to all registration and certificate data for which they have a signed contract with the System User for. They cannot see any data of a company for which they are not listed as the CB for.

All registrations can be found under ‘Basic Data’ -> ‘Operational Unit Registry’ on the ISCC HUB.

All certificates can be found under ‘Basic Data’ -> ‘Certificate’. 

With continuous updates to the ISCC HUB new versions of the plugins are also updated. This might cause the following error message Plugin gras-iscc-hub is loaded but it doesn’t define a component with typeid to appear. This occurs when an open browser window before deployment is continued to be used after deployment without refreshing the page. To be able to proceed and see all functionalities of the ISCC HUB select the ‘Reset App’ button, which returns the user to the HUB Homepage.

All registrations are now to be made directly on the ISCC HUB. It replaces the previously used registration form on the ISCC website. A detailed overview of registering and attaining your certificate can be found here.  

The ISCC HUB enables System Users to change registration data directly by themselves. This includes basic data as well as any other information that was submitted during registration or subsequently (e.g., the scope of certification). In case of changes, System Users must immediately update their registration in the ISCC HUB.  

All legal representatives and contact persons listed in a registration on the ISCC HUB can further adjust the data of any of their registrations that indicate ‘Registration Approved’ in the Document Status field. It is also possible for the listed Certification Body to update the registration data for the System User. Below is an overview of the steps involved to edit a registration on the ISCC HUB:

1) Log onto the ISCC HUB using the email address indicated in a registration
2) Select ‘Basic Data’ and under it ‘Operational Unit Registry’ 
3) Search for the registration that requires modification and select it from the list
4) In the “General Data” section, click the “Edit Registration” button to enable change mode. Ensure to complete all mandatory fields.
5) Select ‘Save’ once the edits have been made 

Changes initiated by the System User must first be approved by the selected Certification Body and vice-versa. Only once the changes are approved will they become visible on the ISCC HUB.  

Unless a registration holds the status of ‘Registration Approved’ it is not possible to edit the registration. If the registration Document Status indicates ‘During registration and data adjustment by CB’ or ‘During additional approval’ or ‘Inactive’, it is not possible to edit the registration till it has been approved.  
 
Potentially the email address used to log onto the ISCC HUB is not listed as the email address of a legal representative or contact person. In such cases, the logged in user will not be able to find their registration under ‘Basic Data’ -> ‘Operational Unit Registry’. Please contact your Certification Body requesting them to check the details of the registration on the HUB or directly contact ISCC at registration@iscc-system.org to inquire further about the registration on the ISCC HUB. 

Legal representatives and the two contact persons can see and edit the contact person information of the registration. They can also assign additional persons to the registration and by that allow them to access the ISCC client section and see (but not edit) the registration data in the ISCC HUB. If a person is assigned as legal representative or contact person to multiple registrations, all registrations and associated certificates are visible to that person once logged in.  

Adding/Replacing contact person information:

To modify the contact person information for an existing registration, please select ‘Basic Data’ from the tab on the left and then select ‘Operational Unit Registry’. Under ‘Operational Unit Registry’ please select the registration from the list. Once the required registration is selected, in the first section, “General Data”, select “Edit Registration”. Please fill out all fields marked with an asterisk ( * ) and update the contact person information as desired. Please ensure that only one identity is associated with one email address. Once the modifications are made, please select save and then submit at the bottom of the page. Please ensure that each person listed in the registration form is listed with a separate email address.

Adding additional users:

To add an additional user to an existing registration, select the registration from the list under “Operational Unit Registry”. Once the required registration is selected, in the first section, “General Data”, select “Change Access Rights”. The tab “Additional HUB Access” will then open. Select ‘Add’ and then type in the ‘First Name’, ‘Last Name’ and ‘Email address’ for the additional user. Simply indicate with ‘Yes’ under the ‘Active’ column, and then proceed to selecting ‘Save’. Kindly remember to not repeat the same contact persons email address for additional HUB access. 

Users with additional ISCC HUB access can only view all registration data in the ISCC HUB for the registrations to which they are connected, but they cannot change any registration data. Only ISCC HUB Contact persons or Legal representatives can view and edit registrations. 

Once logged into the HUB, select ‘Basic Data’ from the tab on the left. Under ‘Basic Data’, please select ‘Operational Unit Registry’. You should be able to view your registration here. If you do not, use the search field and type in the registration number or company name. Once you have selected and opened your registration, select the ‘Change Certification Body’ button. This allows editing only of the certification body section of the registration form.  You will now be able to modify the certification body details in that section. 
 
Fill out each field with indicated with an asterisk ( *). Remember to click ‘Submit’ and then ‘Save’. Once you have managed to make the modifications, remember that the new certification body would have to approve these changes and only then will they become visible on the ISCC HUB. 

Select ‘Basic Data’ and under it ‘Operational Unit Registry’. Once you have selected the required registration, in the ‘General Data’ section, click the ‘Edit Registration’ button to enable change mode. Adjust the NTR ID and ensure it follows the indicated format, and double-check the details for the operational unit, legal representative, contact persons, ISCC certification system, and certification scope. Reselect the tick boxes under “Final declaration,” then click ‘Submit registration adjustment’ in the ‘Decision’ section, and save.  

If you are listed in a registration as a legal representative, contact person, or certification body, the registration will be visible under ‘Basic Data’ and under it ‘Operational Unit Registry’. If you do not see the required registration in this repository, please contact the listed certification body to check if they are able to locate your registration on the ISCC HUB. Potentially the email address used to log onto the ISCC HUB is not listed as the email address of a legal representative or contact person. In such cases, the logged in user will not be able to find their registration under ‘Basic Data’ -> ‘Operational Unit Registry’. Please contact your Certification Body requesting them to check the details of the registration on the HUB or directly contact ISCC at registration@iscc-system.org to inquire further about the registration on the ISCC HUB. 

Only Certification Bodies have the authority to publish certificates and any associated certificate data on the ISCC HUB. Once the certificate holds the status of ‘Submitted’ and ‘Valid’ it is automatically transferred to the Certificate Database on the ISCC Website.  

List of sites covered by the certificate includes all External Storage Facilities and Dependent Collecting Points that are covered by the certificate. Sourcing contacts includes a list of all Farms, Plantations, Forest Sourcing Areas or Point of Origins covered by the certificate. The information provided in both sections must be consistent with the Main Audit report at certificate submission. For a detailed outline of how to input and modify this information on the HUB please refer to the HUB Manuals for System Users and HUB Manuals for Certification Bodies.  

It is the responsibility of the CB to upload the audit documents in the ‘Supplementary Information’ section. Once the ‘List of required files’ has been uploaded in this section fields for other mandatory files such as the audit documents and other essential documents appears in this section.  

The ‘Justification of given dates’ field indicates that certain ISCC requirements have not been met. This includes surpassing the 60 days between audit and certificate issuance or exceeding 7 days between the certificate issuance and validity. It is necessary to provide an acceptable reason in this field to successfully complete the certificate submission.  

In the ISCC HUB, the legal representative, the contact person(s) and, if applicable, additional persons of a System User can access the currently valid certificates associated with their registration(s). The list of certificates can be found under ‘Basic Data’ -> ‘Certificates’. As before, all certificates are visible and publicly accessible in the certificate database on the ISCC website. 

All certificates valid at the time of the ISCC HUB Go Live have been migrated to the ISCC HUB. The migration did not include material annex information, however, the certificate database on the ISCC website discloses material information for these certificates. 

No, the transfer of Surveillance Audit data is not part of the data migration to the ISCC HUB. However, documentation on the Surveillance Audits conducted by the CB shall also be submitted to ISCC via the certificate section in the ISCC HUB. 

All ISCC EU registrations and respective certificates are transferred to the Union Database directly from the HUB, making the HUB a “One-Stop Shop”. The registration and certificate data will be onboarded successfully if all the information provided in the HUB is complete and accurate and if the company has a valid ISCC EU certificate. If there are any missing values or incorrect information, such as an incorrect NTR ID the registration and certificate are not sent to the UDB. As and when the registration and certificate data is updated it is transferred between the HUB and UDB, ensuring that the information is up to date across platforms. 

Certificates entered by Certificaton Bodies in the ISCC HUB are immediately displayed in the certificate tables on the ISCC website. The same applies to the pdf-representations of the certificates and the Summary Audit Reports published on the ISCC website. This real-time synchronisation allows interested parties to immediately verify the validity of certificates of System Users.